TERMS OF USE
By subscribing to purchase our products or services, you agree that you have read, understood, and are bound by the Terms and Conditions, regardless of how you subscribe to purchase our products or services.
RETURNS AND REFUNDS
At Caramella Signatures, we value your satisfaction and trust in the quality of our products. However, we recognize that sometimes things don’t go as planned. In such cases, we offer refunds or exchanges under the following circumstances for goods damaged (before or at the point of delivery) or lost parcels:
Damaged Parcels:
- Inspect your parcel immediately upon arrival.
- Report any damage within 48 hours of receipt via phone, WhatsApp, or email.
- Provide clear photos of the damage and details of the affected items.
- Upon verifying your claim, we will:
- Arrange for a replacement item to be sent.
- Issue a full refund for the damaged item(s) if a replacement is unavailable.
Lost Parcels:
- If your parcel is lost in transit, we will notify you promptly as soon as we become aware of it.
- An investigation will be initiated immediately.
- If the parcel remains unfound within 5 working days of our notification, we will:
- Issue a full refund for the lost parcel or send a replacement order.
Exclusions:
Refunds or exchanges are not available for:
- Change of mind purchases.
- Items damaged after delivery due to misuse or wear and tear.
- Incorrect address details provided at checkout.
- Unclaimed parcels.
Refund Processing:
- Refunds are processed to the original payment method.
- Allow 3-5 business days for the refund to reflect in your account.
Items may be returned up to 2 for orders within Lagos, and 7 days for orders sent outside Lagos from day of receiving the order.
Items must be returned in their original packaging with the cases attached and in the same state as received, unused.
Contact Us:
For any inquiries about our Refunds Policy, contact us by:
- WhatsApp and Phone: 07084946361
- Email: info@caramellasignatures.com
We are dedicated to resolving any issues promptly and to your satisfaction.
Thank you for choosing Caramella Signatures
SHIPPING AND DELIVERY
We deliver worldwide.
Cost of shipping is calculated at checkout. Cost may vary depending on the weight of shipments and location of delivery.
Delivery Timelinefor different locations:
Lagos : 3-5 Working Days
Other parts of Nigeria : 7-10 WORKING Days
Outside Nigeria : 10-15 WORKING Days
PLEASE NOTE
DUTIES AND INTERNATIONAL FEES
Deliveries to countries outside the Nigeria may incur duties, taxes, or charges that are not included in the total price displayed. To avoid unforeseen charges, we recommend contacting your local customs office for information on fees before placing your order.
DATA PROTECTION
We at Caramella Signatures take the protection of your data very seriously. We treat your data confidentially and according to the legal data protection regulations and this privacy policy.
An external, PCI-compliant payment gateway (Paystack) handles all card payment transactions.
We implement a variety of security measures when a user places an order, and all transactions are processed through a gateway provider and are not stored or processed on our servers.
PRIVACY POLICY
The owners and operators of this website take the protection of your data very seriously. We treat your data confidentially and according to the legal data protection regulations and this privacy policy. Besides, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
COOKIES
This website partially uses cookies, small text files stored by your browser on your computer. Cookies do not cause damage to your computer and do not contain viruses. Cookies allow us to make our offer more user-friendly, more efficient, and more secure.
Most cookies that we use are so-called “session cookies,” which we will delete automatically after the end of your visit. Other cookies remain on your terminal device. Those cookies enable us to recognize your browser on your next visit.
We feel that the use of third-party services such as these improve your online experience because they allow you to see ads that will be more likely to be something you are interested in.
You can adjust your browser in such a way to allow cookies manually or to exclude cookies in general. In some cases, even to activate the automatic deletion of cookies when closing the browser.
The methods for doing so vary from browser to browser and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via the support pages of the browser suppliers.
Please note, the deactivation of cookies may impair the functionality of this website.
Permission to store the email address, as well as the use of it for sending the newsletter, can be withdrawn at any time via the "Unsubscribe" link within the newsletter.
